Return policy

Damaged, Lost or Missing Goods Refunds

If an item is missing from your order or damaged we will replace it or refund you for the cost of the missing or damaged item only, not the whole order.

If for some reason your balloons are delayed and you no longer require them, or arrive damaged and a full refund is requested, we reserve the right to request that they are either refused at the point of delivery or posted back to us. (We will re-imburse any postage costs incurred)

Damaged or lost orders must be reported to us within 7 days of the chosen delivery date.

Under any other circumstances, refunds are given at the discretion of BalloonFactory.


Can I Return My Items?

We are unable to accept returns of inflated and personalised orders. Due to their nature, they are perishable and individually created for each customer, therefore, cannot be reused or resold. If your items are faulty this does not affect your statutory rights.



We endeavor to respond to all complaints within 1 working day and resolve complaints within 3-4 working days.